Challenges
One of the first challenges was establishing a shared language for what people wanted. Many individuals and groups had tried to solve this problem with one-off solutions or group-specific knowledge repositories. Additionally, the business had only a few “north-star” expressions of their culture, such as a set of Core Value statements that needed to be updated.
Solution
After speaking with business leaders, managers, and delivery team members, I established a framework of understanding for defining culture as a pyramid with layers representing Values, Beliefs, Behaviors, Teachings, and Actions. Applying this framework, I lead a series of working groups over many months to codify Values, Beliefs, and Behaviors in a public document. We then built a self-service knowledge base for sharing Teachings and Actions. Finally, we launched an open community of employees to curate these spaces while actively engaging peers in content creation and feedback.
- Work Culture
 - Team Dynamics
 - Systems Thinking
 - Shared Language
 - Empowerment
 - Team Topologies
 - Workplace Psychology
 - Knowledge Sharing
 - Ideation
 - Stakeholder Management
 - Working Groups
 - Facilitation
 - 2021